Measuring the Impact of COVID-19 and Moving Forward
Salesperson Insight
1.
Where is your dealership located?
Southwest Ontario (Postal Code starts with N)
The Greater Toronto Area (Postal Code starts with L or M)
The Ottawa Area (Postal Code starts with K1 or K2)
Eastern Ontario (Postal Code starts with K0 or K3 to K9)
Northern Ontario (Postal Code starts with P)
2.
What do you primarily sell?
New vehicle sales and leasing exclusively
Used vehicle sales and leasing exclusively
New and used vehicle sales and leasing
Commercial vehicle leasing
RVs, campers, trailers, motorcycles, powersports
3.
How long have you been employed in the motor vehicle business?
Less than a year
1-5 years
6-10 years
11-15 years
More than 16 years
4.
Approximately what percentage of employees have been recalled at your dealership (including service staff)?
Over 75 percent
between 50 and 75 percent
Between 25 and 49 percent
Less than 25 percent
Not Applicable
5.
How has COVID-19 impacted your employment at your dealership as of today? Select all that apply:
Reduced hours
Reduced salary
Reduced commission
Temporary layoff
Permanent layoff
No impact
6.
Are you currently using a Federal Government support program?
No
Yes
7.
What program(s) are you using?
Employment Insurance
Canada Emergency Response Benefit (CERB)
Employer payroll subsidy (your employer has applied or will apply)
Other
8.
How would you rate the response from the Federal Government in supporting motor vehicle dealer operations during this crisis?
Poor
Fair
Good
Excellent
9.
How would you rate the response from the Provincial Government in supporting motor vehicle dealer operations during this crisis?
Poor
Fair
Good
Excellent
10.
Has your dealership made any physical renovations because of COVID-19 (i.e. creation of protective barriers)?
No
Yes
11.
Have physical distancing requirements and/or new protocols for cleaning vehicles or facilities been implemented at your dealership?
No
Yes
12.
Has your dealership provided Personal Protective Equipment (PPE) for employees and customers?
No
Yes
13.
Have customers generally followed PPE guidelines when coming into the dealership?
No
Yes
14.
How confident are you about Ontario's economic outlook as of right now?
Very Confident
Confident
Neutral
Not confident
Not at all confident
15.
How confident are you in your dealership's economic outlook as of right now?
Very Confident
Confident
Neutral
Not confident
Not at all confident
16.
In your opinion, what will be the biggest driver of NEW motor vehicle sales in the next six months?
Improved consumer confidence in the economy
Low interest rates and the availability of financing
Dealer incentives
Manufacturing incentives
Other
17.
What will be the biggest driver of USED motor vehicle sales in the next six months?
Improved consumer confidence in the economy
Low interest rates and the availability of financing
COVID-19 related reason (i.e. safety of riding in a car vs. public transit)
Other
18.
What is your confidence level in the recovery of the motor vehicle industry in the next six months?
High
Medium
Low
19.
Are you worried about being laid off in the next six months?
No
Yes
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